Customer Service:

Questions about an order or product on my site? Please email me at elysemarie@littlewingsdesigns.com.  I typically answer emails Monday-Friday between 8am and 6pm EST. If you are emailing in regards to a web order or a wholesale order, I will return your email the following business day. Otherwise, I try to answer all other inquiries within 72 hours of receiving them.

Order Fulfillment

Many of the Littlewings Designs products are crafted on a made-to-order and made-to-measure basis. Given the breadth of products offered by Littlewings Designs, the production time-frame varies greatly from item to item.  Each product has an individually listed production estimate within its description. You will receive an order confirmation within 24 hours of placing your order with a completed estimate for your products.  

Once your order has shipped, you will receive a tracking number and shipping confirmation via email. All orders within the domestic United States are shipped via USPS Priority Mail. Goods sold internationally will be shipped via USPS First Class International Mail unless otherwise requested.

In the event that a particular leather for your order is out-of-stock or has been discontinued, you will be notified via the email you provide. We will then proceed in one of the following ways:

  1. The item may be made in a different and available color/material per the customer's approval.
  2. The item may be substituted for a different item of equal value.
  3. The value of the item will be refunded, and any remaining items within the customer's order will be added to the production schedule.

Custom Projects and Wholesale Orders

Littlewings Designs LLC and Elyse Marie Welcher reserve the exclusive right to accept or deny any custom project proposals or wholesale orders at any time. As a member of Parliament the Boutique and Studio, I try my  best to accommodate  as many collaborations and wholesale orders as possible, but even then  some projects are not within our production time-frame, our production scope, or studio capability. Littlewings Designs LLC and Elyse Marie Welcher reserve the right to make these determinations on a case-by-case basis, and kindly request your respect for that decision once it has been made.

Custom orders and projects are non-refundable. If you have a problem with your custom project or wholesale order, please contact me and I will try to accommodate your needs and concerns on a case-by-case basis.

Gift Certificates and Store Credit

Gift Certificates can be purchased online and/or in-store, and can either be left for your delivery or mailed directly to the recipient. If your purchase total is lower than the amount of your gift certificate, the remainder will be applied as a store credit for future purchases. Gift Certificates are non-refundable. 

Sales Tax

Due to state-by-state differences, prices shown on my  website are shown without applicable sales taxes. Per legal requirements, Littlewings Designs will assign 6% sales tax to items sold to buyers in the state of Michigan. Please note that sales tax will be calculated when your order is being fulfilled, and may vary from estimates in the event of law change.

Exchanges

Due to the handcrafted and bespoke nature of Littlewings Designs products, all sales are final. Please read product descriptions carefully for individual sizing guidelines for each item, and PLEASE don't hesitate to email if you have any questions about size and fit. If you are located in West Michigan, I am also happy to schedule an appointment to meet in person for a fitting at the Littlewings Designs showroom, Parliament the Boutique.

If you receive an item and it is the wrong size, please contact us at elysemarie@littlewingsdesigns.com and we will try to work with you. Due to the handcrafted, limited availability and made-to-measure basis of many of our goods, there are some items that cannot be exchanged, such as bespoke shoes, belts, etc. We will try to accommodate you to the best of our ability by either placing a new order into our normal production schedule for the correct size, replacing the product with a different available color or material, or offering store-credit towards a different item.

All exchanges must be pre-approved, UNWORN/UNUSED, and returned with the following:  all original packaging, dust-bags, tags, and a copy of your receipt.

Littlewings Designs does not accept exchanges on goods that have been worn or used. No exceptions.